Gambling is entertainment — but only when you stay in control. l9999 is committed to helping you play responsibly. Set your limits, know yourself, and seek help when you need it.
Our dedicated features to keep your gaming experience safe and enjoyable
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately, and any increase requires a 24-hour waiting period.
Set a daily time limit for your sessions. Once the limit is reached, the platform will automatically alert you and prompt you to take a break.
Block yourself from playing for anywhere between 24 hours and 30 days. During this period, no bets or deposits can be made on your account.
You can close your account for anywhere from 6 months to 5 years, or permanently. This is the strongest step you can take against addiction.
Set a limit on how much you are willing to lose over a given period. Once you reach that limit, play will automatically stop.
During scheduled breaks, you will see a summary of your session time and spending so you can stay aware of your actual situation.
Responsible gambling means betting or playing games for entertainment, within your means, and in a controlled way. At l9999, we believe gaming should be a source of fun — not a solution to life's pressures or financial problems.
Online gaming is growing rapidly in Bangladesh, but without the right knowledge and awareness, many players fall into uncontrolled habits. l9999 has put in place a range of protective measures to build a culture of responsible gaming. Our goal is to ensure every player's experience remains positive, safe, and enjoyable.
Responsible gambling rests on three core principles — Awareness, Control & Support. Know your limits, stick to them, and never hesitate to ask for help when you need it.
Remember: Gambling is never a guaranteed source of income — it is a form of entertainment. Only bet what you can afford to lose without it affecting your daily life.
Problem gambling or gaming addiction develops gradually. You may not even realize you are heading toward trouble. Watch out for these warning signs:
Repeatedly returning to play in an attempt to recover lost money (chasing losses)
Feeling angry or restless when asked to stop playing
Hiding your gambling activity from family or friends
Borrowing money or dipping into savings to gamble
Neglecting work, studies, or family time to keep playing
Turning to gaming to escape stress, depression, or loneliness
Warning: If you notice even one of the signs above, take a break immediately and contact our support team. Reaching out is not a weakness — it takes courage.
Answer the following questions honestly. If you answer "Yes" to most of them, you should seek help:
Did you spend more than your budget on betting last month?
Have you tried to stop playing but couldn't?
Are family members or close ones worried about your gaming habits?
Is gambling getting in the way of your daily responsibilities?
Do you bet more after a loss, driven by anger or frustration?
Are you cutting other expenses to fund your play?
Result: If you answered "Yes" to more than 2 questions, please contact our support team or use the cooling-off or self-exclusion feature. Your well-being is our top priority.
After logging in to your l9999 account, you can activate the following Responsible Gaming tools from "Account Settings":
Set daily / weekly / monthly limits
Set a maximum daily play time
Set a maximum loss amount in advance
Take a temporary break for 1 to 30 days
Close your account for 6 months or permanently
Review your gaming summary at regular intervals
Reducing a limit takes effect immediately. Increasing a limit, however, requires a 24-hour cooling-off period — this protects you from acting on impulse.
Self-Exclusion is the most powerful tool for responsible gambling. If you feel your play is getting out of control, follow the steps below:
Log in to your l9999 account and click on your profile in the top right corner.
Go to "Responsible Gaming" in your settings.
Choose the duration that suits you — 6 months, 1 year, 3 years, 5 years, or permanent.
Once confirmed, your account will be closed immediately and cannot be reopened until the self-exclusion period has ended.
You can also enable Self-Exclusion by contacting support directly — email us at [email protected].
Important: No promotional offers will be sent from l9999 during a self-exclusion period. Even after it expires, a cooling-off period is required before reactivating your account.
L9999 is a strictly 18+ platform. Keeping minors away from gambling is one of our highest priorities. To that end, we take the following measures:
To parents: If you suspect your child or teenager is using l9999, contact us immediately at [email protected]. We will act promptly.
Responsible gambling is not about quitting — it is about playing smart. Keep these tips in mind to enjoy l9999:
Answers to the most frequently asked questions about responsible gambling
Enjoy l9999 safely. Register and use our Responsible Gaming tools for a healthy, fun experience.